Main Duties & Responsibility

• To make sure that all calls are being answered, and any queries are being dealt with.
• To assist with setting up appointments as per customer’s needs following standard operating procedures.
• To Check-In customer vehicles in the morning following the stand company procedure.
• To assist in the parking of customer vehicles in the workshop and parts premises.
• To answer and attend to customers’ queries that may arise in a prompt manner and update CRM information details accordingly.
• To create purchase orders, input to WIP for any local repairs and provide petty cash for the VRT and other authorised purchases via the workshop controllers.
• To contact customers to approve additional repairs that are needed by preparing a full estimate including labour and parts costs, upon approval, update workshop controllers accordingly and confirm with clients any additional / future repairs / ordering of parts.
• To contact customers for vehicle collection.
• To process cash deposits and handle invoicing accounts and internal job cards including PDI.
• To prepare detailed cash and warranty invoices outlining all services rendered.
• To ensure that quality standards are being adhered to.
• To inspects spare parts upon arrival, unpacking them and store them in the proper designated areas within the Parts Department.
• To maintain the stock inventory updated and ensures an adequate stock of parts.
• To assist colleagues and superiors when and as required in any duties related to the Parts and Service Department.
• To assist Reception area as needed.
• To strictly adhere to Health and Safety regulations and Company Policies.
• To ensure that Protective Clothing and Equipment provided by the Company are always used and worn.
• To attend training organized by the Company as required.
• To carry out any additional duties assigned by the Aftersales Manager.

 The list of main duties and responsibilities in this accountability profile is not necessarily exhaustive nor is it necessarily in order of importance; nor is any of this accountability profile permanent and/or immutable.

Educational and skill requirements

• ‘O’ Level education
• Previous experience in a similar role is essential
• Excellent communication both in Maltese and English

Benefits

• Health Insurance
• Loyalty Card

All personal data will be treated in strict confidence.

Interest candidates are kindly requested to fill in the form below.